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TERMS & CONDITIONS

  1. Last Updated: 06/05/2025

  2. Welcome to the Thames Aesthetics Clinic website (https://www.thamesaesthetics.co.uk/). These Terms and Conditions (“Terms”) govern your use of our website and the services we offer. By accessing our website, booking an appointment, or receiving services from us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

  3. 1. Definitions

  4. "Clinic," "we," "us," "our" refers to Thames Aesthetics Clinic, located at 4 Church St, Twyford, Reading RG10 9DR, United Kingdom.

  5. "Client," "you," "your" refers to any individual using our website, booking, or receiving services.

  6. "Services" refers to any aesthetic treatments, consultations, or other services offered by the Clinic.

  7. "Website" refers to https://www.thamesaesthetics.co.uk/.

  8. 2. Use of Our Website

  9. Eligibility: To book appointments or receive treatments, you must be at least 18 years of age. By using our services, you confirm that you meet this age requirement. The website may be browsed by individuals of any age, but services are restricted.

  10. Account Creation: If our website or booking system requires you to create an account, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to provide accurate and complete information when creating an account.

  11. Prohibited Uses: You agree not to use the website for any unlawful purpose or in any way that could damage, disable, overburden, or impair the website or interfere with any other party's use and enjoyment of the website.

  12. 3. Services and Bookings

  13. Consultations:

  14. A consultation is required prior to most treatments to assess your suitability, discuss your goals, potential risks, and benefits.

  15. [Specify if consultations are free or if there's a fee, and if this fee is redeemable against treatment].

  16. Appointments & Cancellations:

  17. Appointments can be booked via our website, phone (+44 118 334 3736 / +44 748 554 4699), or email (info@thamesaesthetics.co.uk).

  18. A deposit of [Specify Deposit Amount or Percentage] may be required to secure your booking. This deposit is [Specify if non-refundable or if refundable under certain cancellation conditions].

  19. We require at least [e.g., 48 hours] notice for any appointment cancellation or rescheduling.

  20. Cancellations made with less than [e.g., 48 hours] notice, or failure to attend a scheduled appointment ("no-show"), may result in the forfeiture of your deposit or a cancellation fee of [Specify Amount or Percentage of treatment cost].

  21. If you are late for your appointment by more than [e.g., 15 minutes], we may need to shorten your treatment time or reschedule your appointment to avoid disrupting other clients. This may also result in a fee or forfeiture of deposit.

  22. Treatment Suitability & Right to Refuse Treatment:

  23. Our practitioners will assess your suitability for any requested treatment during the consultation.

  24. We reserve the right to refuse treatment if we deem it unsuitable for you, or if there are medical or other contraindications. Our priority is your safety and well-being.

  25. You are responsible for providing accurate and complete medical history information. Failure to do so may impact treatment safety and efficacy, and the Clinic will not be liable for any adverse outcomes resulting from undisclosed information.

  26. Pricing & Payment:

  27. Prices for services are listed on our website or will be provided during your consultation. Prices are subject to change without prior notice, but any booked treatment price will be honored.

  28. Full payment for services is due at the time of treatment, unless otherwise agreed (e.g., for treatment courses).

  29. We accept [List accepted payment methods, e.g., cash, major credit/debit cards].

  30. Package Deals / Courses of Treatment:

  31. If you purchase a package or course of treatments, these are typically non-refundable and must be used within [Specify timeframe, e.g., 12 months] from the date of purchase, unless otherwise stated.

  32. Missed appointments within a course may be forfeited.

  33. 4. Refunds Policy

  34. Services: We do not offer refunds for services already rendered. Our aim is to ensure client satisfaction, and if you have concerns about your treatment, please discuss them with us immediately so we can address them.

  35. Products: Unopened and unused retail products may be returned within [e.g., 14 days] of purchase with a valid receipt for a full refund or exchange. Opened or used products are non-refundable unless faulty.

  36. Deposits: As outlined in section 3 (Appointments & Cancellations).

  37. 5. Warranties & Responsibility for Services and Products

  38. No Guarantee of Results: Aesthetic treatments are not an exact science, and individual results may vary. While we strive to achieve the best possible outcomes, we do not guarantee specific results. Multiple sessions may be required to achieve desired outcomes.

  39. Risks and Side Effects: All aesthetic procedures carry potential risks and side effects, which will be discussed with you during your consultation. By proceeding with treatment, you acknowledge that you understand and accept these risks.

  40. Client Responsibility: You are responsible for following all pre- and post-treatment care instructions provided by our practitioners. Failure to do so may affect your results and could lead to complications, for which the Clinic cannot be held responsible.

  41. Professional Standards: Our practitioners are qualified and experienced professionals who adhere to high standards of care and safety.

  42. 6. Ownership of Intellectual Property, Copyrights, and Logos

  43. All content on this website, including text, graphics, logos, images, and software, is the property of Thames Aesthetics Clinic or its content suppliers and is protected by UK and international copyright laws.

  44. The Thames Aesthetics Clinic name and logo are trademarks of Thames Aesthetics Clinic. You may not use these trademarks without our prior written permission.

  45. You may access and use the content on the website for personal, non-commercial use only. Any other use, including reproduction, modification, distribution, or republication, without prior written consent from us, is strictly prohibited.

  46. 7. Right to Suspend or Cancel Member Account / Refuse Service

  47. We reserve the right to refuse service or access to our clinic or website to anyone for any reason at any time, particularly in cases of abusive, threatening, or inappropriate behavior towards our staff or other clients.

  48. If you have an online account with our booking system, we reserve the right to suspend or terminate your account if you breach these Terms or engage in fraudulent or abusive activity.

  49. 8. Indemnification
    You agree to indemnify, defend, and hold harmless Thames Aesthetics Clinic, its directors, officers, employees, practitioners, agents, and suppliers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from your (or anyone using your account's) violation of these Terms or your use of the website or services.

  50. 9. Limitation of Liability

  51. To the fullest extent permitted by applicable law, Thames Aesthetics Clinic shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

  52. (a) your access to or use of or inability to access or use the services or website;

  53. (b) any conduct or content of any third party on the services or website;

  54. (c) any content obtained from the services or website; or

  55. (d) unauthorized access, use, or alteration of your transmissions or content.

  56. In no event shall the aggregate liability of Thames Aesthetics Clinic exceed the greater of one hundred UK pounds (£100) or the amount you paid us, if any, in the past six months for the services giving rise to the claim.

  57. This limitation of liability section applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if Thames Aesthetics Clinic has been advised of the possibility of such damage.

  58. Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

  59. 10. Retention of Right to Change Offering
    We reserve the right to modify, suspend, or discontinue any aspect of our services or offerings, including treatments, products, and pricing, at any time without prior notice. We will honor pricing for any appointments already booked at the time of a price change.

  60. 11. Right to Change and Modify Terms
    We reserve the right to change or modify these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on our website. Your continued use of the website or our services after such changes constitutes your acceptance of the new Terms. We will update the "Last Updated" date at the top of these Terms. We encourage you to review these Terms periodically.

  61. 12. Preference of Law and Dispute Resolution

  62. These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

  63. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms or their subject matter or formation.

  64. We encourage you to contact us first to try and resolve any disputes informally. We may also consider Alternative Dispute Resolution (ADR) procedures such as mediation or arbitration as an alternative to litigation.

  65. 13. Privacy
    Your privacy is important to us. Our collection and use of personal information in connection with your access to and use of the website and services is described in our Privacy Policy, which can be found at [https://www.thamesaesthetics.co.uk/privacy-policy]. By using our website and services, you consent to such processing and you warrant that all data provided by you is accurate.

  66. 14. Contact Information
    If you have any questions about these Terms and Conditions, please contact us:

  67. Business Name: Thames Aesthetics Clinic

  68. Address: 4 Church St, Twyford, Reading RG10 9DR, United Kingdom

  69. Telephone: +44 118 334 3736 / +44 748 554 4699

  70. Email: admin@thamesaesthetics.co.uk

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